New-look website goes live

We’ve launched our newly designed website this week.  The new design is cleaner, and we hope you find it easier to navigate and find the information you require. The new design is also responsive making it suitable for use on mobile and tablet devices. We would welcome any feedback on additional content you, our customers, would like to see on the website.  Just come and … Continue reading New-look website goes live

Forgot something? We’ve got you covered

We’ve got a selection of items available for sale at reception. Anything you might need? We’ve probably got it! Gym users: Protein – £1.50 per scoop (ask at reception for types/flavours) Grenade Carb Killa – £2.50 Shampoo – £0.20 per sachet Shower gel – £0.20 per sachet Speedo adult towel – £13.00 Pool users: Shampoo – £0.20 per sachet Shower gel – £0.20 per sachet Speedo adult towel – £13.00 Speedo adult goggles – … Continue reading Forgot something? We’ve got you covered

Customer satisfaction and loyalty scores on the rise

Delivering a quality service which meets the needs of the local community, whilst providing the highest levels of customer service is a high priority.  To measure this, we conduct regular customer satisfaction surveys which utilise the Net Promoter Score.  This is a formula based on one question, “How likely are you to recommend Oulder Hill Leisure Complex to a friend or colleague?” Customers score 0-10, … Continue reading Customer satisfaction and loyalty scores on the rise

OHLC retains Quest Accreditation for the 4th year

Quest is the leading UK quality scheme, designed primarily for the management of leisure facilities and leisure development.  Quest defines industry standards and good practice and encourages participant’s ongoing development and delivery with a customer focused management framework.  Its rigorous assessments challenge even the very best leisure centres in the UK. The accreditation process involves a mystery visit and on site assessment.  Our 2016 assessment … Continue reading OHLC retains Quest Accreditation for the 4th year

IQL UK External Quality Assessment Visit

We are very pleased to report we achieved 100% compliance on our recent external quality assessment visit from IQL UK.    These visits monitor our compliance with National Pool Lifeugard Qualification training, asessements and quality. IQL UK is the leading provider of lifeguard training, and a subsidiary of The Royal Life Saving Society UK (RLSS UK),  the drowning prevention charity. http://www.rlss.org.uk Continue reading IQL UK External Quality Assessment Visit

Oulder Hill Leisure Complex wins top award from leading quality scheme

Oulder Hill Leisure Complex has received a prestigious award from Sport England’s leading national quality scheme, Quest. The centre won the award for second Highest Scoring Mystery Visit 2014 at this year’s Quest Awards, presented at the Quest & NBS Conference in Loughborough on 26 February. Quest is the best-known improvement programme within the leisure industry and its rigorous assessments challenge even the very best … Continue reading Oulder Hill Leisure Complex wins top award from leading quality scheme