Christmas Opening Hours

CHRISTMAS PARTY: To allow our team to attend our company Christmas Party there will be a slight amendment to opening times on the below dates. Saturday 15th December 8:00AM – 4:00PM Sunday 16th December 12:00PM – 5:00PM CHRISTMAS OPENING: Monday 24th December Closed Tuesday 25th December  Closed Wednesday 26th December Closed Thursday 27th December 9:00AM – 5:00PM Friday 28th December 9:00AM – 5:00PM Saturday 29th … Continue reading Christmas Opening Hours

Aquabears swimmers selected to represent the North West

Aquabears swimmers Lucy Cannavan and Amarai Hoque have been selected to swim for next year’s English Schools Inter-Divisional Championships held at Crawley Pool in March. Aquabears Swimming Club was formed in 1979 in response to the need for high level competitive club and as a local centre of excellence in Rochdale.  The club has had many successful years with a number of their swimmers achieving … Continue reading Aquabears swimmers selected to represent the North West

New-look website goes live

We’ve launched our newly designed website this week.  The new design is cleaner, and we hope you find it easier to navigate and find the information you require. The new design is also responsive making it suitable for use on mobile and tablet devices. We would welcome any feedback on additional content you, our customers, would like to see on the website.  Just come and … Continue reading New-look website goes live

Forgot something? We’ve got you covered

We’ve got a selection of items available for sale at reception. Anything you might need? We’ve probably got it! Gym users: Protein – £1.50 per scoop (ask at reception for types/flavours) Grenade Carb Killa – £2.50 Shampoo – £0.20 per sachet Shower gel – £0.20 per sachet Speedo adult towel – £13.00 Pool users: Shampoo – £0.20 per sachet Shower gel – £0.20 per sachet Speedo adult towel – £13.00 Speedo adult goggles – … Continue reading Forgot something? We’ve got you covered

Customer satisfaction and loyalty scores on the rise

Delivering a quality service which meets the needs of the local community, whilst providing the highest levels of customer service is a high priority.  To measure this, we conduct regular customer satisfaction surveys which utilise the Net Promoter Score.  This is a formula based on one question, “How likely are you to recommend Oulder Hill Leisure Complex to a friend or colleague?” Customers score 0-10, … Continue reading Customer satisfaction and loyalty scores on the rise

OHLC retains Quest Accreditation for the 4th year

Quest is the leading UK quality scheme, designed primarily for the management of leisure facilities and leisure development.  Quest defines industry standards and good practice and encourages participant’s ongoing development and delivery with a customer focused management framework.  Its rigorous assessments challenge even the very best leisure centres in the UK. The accreditation process involves a mystery visit and on site assessment.  Our 2016 assessment … Continue reading OHLC retains Quest Accreditation for the 4th year