OHLC retains Quest Accreditation for the 4th year

Quest is the leading UK quality scheme, designed primarily for the management of leisure facilities and leisure development.  Quest defines industry standards and good practice and encourages participant’s ongoing development and delivery with a customer focused management framework.  Its rigorous assessments challenge even the very best leisure centres in the UK.

The accreditation process involves a mystery visit and on site assessment.  Our 2016 assessment highlighted health and safety,  maintenance systems, improvement planning, clean and visually appealing facilities, a motivated, enthusiastic workforce with all mystery visit enquiries answered quickly and professionally, excellent website and systems for measuring and improving customer satisfactions scores as positives for the centre.

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